At Ember Health, we are committed to providing an exceptional patient experience. This is critical, not only for the enjoyment of the people we work with, but because literature shows that a calm, safe, intentional experience contributes to the efficacy of the ketamine infusion treatment.
A warm and welcoming environment: We have carefully constructed an office environment that is conducive to a thoughtful, contemplative, and convenient experience for our patients and guests. On the 19th floor of a building steps away from most major subway lines in downtown Brooklyn, our sun-filled offices feature sweeping views of the city, and yet provide a quiet, peaceful space for treatment. Our office is paper free, and we pride ourselves on ensuring a zero wait time.
A total sensory experience: Literature suggests that the mindset and physical setting a patient experiences, often referred to as “set and setting” can influence the effectiveness of ketamine in addressing their depressive symptoms. We have worked with a series of professionals to custom design sensory experiences that will help guide the desired mood states of our patients, including sound tracks, aromatherapy scents, and custom blends of tea. We encourage patients to come to each session with clear intentions in mind, and to reflect on their infusion experience at its conclusion. We work with mental health care providers to help guide patients in advance of and following their infusions.
A holistic care plan: Rather than a silver bullet solution, we see our ketamine treatments as one element of a comprehensive wellness plan for each of our patients. We believe ketamine infusions are most effective when complemented with other mental health care services including talk therapy, a healthy diet, exercise, strong and supportive relationships, and sense of purpose. We are therefore committed to building strong and trusting partnerships with a range of mental health care providers. We have collaborated with researchers to build and conduct trainings about ketamine for our partners. We track multiple metrics that can help patients and their providers calibrate the success of treatment over time.